Senior Manager, Site Franchise Partnership Lead

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November 4

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Civia Health

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SaaS • B2B

Civia Health is a health-focused technology company that builds digital care management and patient engagement solutions for healthcare providers and payers. Its platforms aim to streamline clinical workflows, support remote monitoring and care coordination, and improve patient outcomes through data-driven tools and integrations.

11 - 50 employees

Founded 2025

☁️ SaaS

🤝 B2B

📋 Description

• Take ownership of allocated research site partnerships within the franchise model. • Implement full cycle franchise methodology from sign off to continual partnership excellence. • Build and maintain strong relationships with site leadership, sponsors, and internal teams. • Identify new franchise opportunities and assess feasibility for integration. • Manage budgets and financial performance for assigned sites; negotiate agreements. • Serve as the primary escalation point for site-based operational issues within Civia franchise. • Implement process and pathways to ensure the most efficient use of space and resource. • Develop Civia Franchise as the SME and lead all related industry recognition. • Ensure adherence to ICH-GCP, local regulations, and contractual obligations. • Prepare sites for audits and inspections, lead corrective and preventive actions. • Create, contribute and where applicable own the development and implementation of Civia franchise performance. • Monitor franchise sites performance against franchise KPIs and contractual deliverables. • Drive process improvements to optimize site start-up timelines and operational workflows. • Work with internal stakeholders to develop and deploy KPI dashboards and tools for performance tracking. • Line manage embedded team members at franchise sites. • Recruit, onboard, train and develop staff to ensure operational excellence. • Mentor and foster a culture of continuous improvement. • Ensure functionality and maintenance of all IT equipment and successful deployment across Franchise locations. • Oversee staff on the use of clinical systems including: AI-enabled tools, Electronic consent platforms, Electronic source and regulatory filing systems, CTMS platforms (e.g., CRIO, Hubspot).

🎯 Requirements

• Bachelor’s degree in a science-related field or equivalent experience. • Minimum 6 years of clinical research experience, with at least 3 years in a leadership role. • Strong understanding of clinical trial operations and site management. • Proven ability to manage teams and drive performance in a complex, multi-stakeholder environment. • Excellent communication and relationship building skills. • Fluency in English and proficiency with computer systems.

🏖️ Benefits

• Mission with Meaning: Be part of a purpose-led team committed to health equity and real-world impact. • Startup Energy, Proven Expertise: Work fast, adapt quickly, and help build something new; guided by seasoned visionary professionals who’ve seen what needs to change. • People First Culture: We care deeply about our patients, participants, and each other. Collaboration, transparency, and bold, straight-talking are core to how we work. • Invested in Your Growth: We don’t just hire for today; we’re building the leaders and changemakers of tomorrow.