Customer Success Manager

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September 24

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Claritas Rx

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Healthcare Insurance • SaaS • Pharmaceuticals

Claritas Rx is a healthcare analytics company that leverages AI to enhance patient access to life-changing treatments. The company provides a suite of solutions including the Ascend AI Platform, Patient Watchtower, Patient Services CRM, and Cell and Gene Performance Benchmarking. Its offerings focus on improving patient visibility, predicting early risks, engaging partners efficiently, and optimizing patient support strategies. By using AI-driven analytics, Claritas Rx helps healthcare providers boost fill rates and adherence for their brands, ensuring patients do not fall through the cracks. The company specializes in providing insights into patient access issues and performance benchmarking in the pharmaceutical industry.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Private Equity Round on 2021-03

📋 Description

• Own the customer relationship and be responsible for the client’s overall success • Partner with clients during implementation and post go-live to ensure maximum value from Claritas Rx solutions • During program implementations, work closely with the project Engagement Manager to ensure solutions are delivered on time • Post implementation, manage the client program as the main point of contact; track, document, and resolve requests in a timely manner • Serve as a proactive communication partner and internal advocate for client needs; ensure oversight of open requests and tickets • Nurture strong customer partnerships and proactively address client needs to ensure satisfaction and success • Facilitate internal and external customer meetings including preparing agendas, documentation, and follow up • Manage relationships with internal groups (Business Analyst, Solutions Architect, Data Ops, Production Support, Dev) to triage and fulfill customer requests • Manage roll-out of new product features to customers, including training relevant users and communicating updates • Ensure data quality in customer deliverables via rigorous quality review prior to release and ongoing during subscription • Serve as a subject matter expert on commercial data and identify opportunities to use data to solve customer business challenges • Support development of team members, including mentoring junior colleagues when applicable • Work with the Product team to inform portfolio of product features across customers to maximize scalability • Contribute to Claritas Rx’s growth in business development, communications, marketing, training, finance, and human resources as needed • Periodic travel to customer sites, industry events and company offices (estimated up to 25% quarterly)

🎯 Requirements

• Deep knowledge of biopharmaceutical marketing, managed markets or distribution • Creative approach to analytical problem solving and a relentless passion for quality • Excellent attention to detail and written and oral communication • Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel • Track record of building customer relationships and managing client-focused projects • Demonstrated capabilities in problem solving and resolution; project management and organizational skills; expectation setting; listening and seeking to understand; verbal and written communication skills; solution knowledge; empathy; grit - tenacity • Periodic travel to customer sites, industry events and company offices (estimated up to 25% quarterly) • Please send a cover letter along with your resume when applying • Preferred: 5+ years of experience in a healthcare consulting role • Preferred: Experience with Claritas Rx in the use of Quickbase to support client programs • Preferred: Familiarity with healthcare data sources (transactional, clinical, behavioral) • Preferred: Experience in a commercial capacity at a pharma/biotech manufacturer or health tech startup • Preferred: MBA or other related graduate-level degree a plus (including public health, engineering/ops, IT or statistics-related training)

🏖️ Benefits

• Competitive salary of $115,000 to $125,000 • Benefits package • Remote workplace with regional town hall gatherings approximately every other month • Professional development through shared learning and collaboration • Respectful and fun work environment; employee empowerment through effective use of technology and tools • Company-provided equipment for onboarding (no purchases required) • Opportunity to make a significant impact on a first-in-industry digital health solution • Periodic travel to customer sites, industry events and company offices (estimated up to 25% quarterly)