Client Services Partner

October 28

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Clariti

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Government • Enterprise • Software

Clariti is a provider of community development solutions, offering permitting software tailored to governments of all sizes. Their range of products includes solutions for large governments with complex requirements as well as smaller municipalities in need of quick and easy-to-manage systems. Clariti's products are designed with flexibility, allowing users to customize and adjust without deep IT knowledge. They emphasize functionality and support, ensuring that local governments can efficiently serve their communities. Clariti's clientele includes leading governments across North America, demonstrating their capability to deliver robust and reliable permitting systems.

51 - 200 employees

🏛️ Government

🏢 Enterprise

📋 Description

• Collaborate with Sales, Delivery, and Partner teams to define project scope and delivery approach for Clariti implementations. • Lead the sale and positioning of Clariti Guardian Services to ensure successful implementation and long-term value for the customer with their investment in Clariti. • Develop detailed effort estimates and pricing using standardized tools, templates, and past project benchmarks. • Author and refine Statements of Work (SOWs) and other services proposal and contract documents, including but not limited to budgetary estimates, change orders, and project schedules. • Support the creation and review of Partner SOWs to ensure alignment with Clariti methodology and delivery standards. • Advise Sales and Partner teams on delivery risk, resource planning, and deployment sequencing. • Lead customer and partner meetings to clarify requirements, explain services, and confirm expectations. • Collaborate with Professional Services leadership to align estimates and delivery capacity. • Contribute to continuous improvement of scoping templates, pricing models, and delivery playbooks. • Drive thoughtful, strategic and enterprise-level strategy for our most ambitious customers. • Facilitate qualification, deal cycle participation, account reviews and value assessments. • Maintain accurate pipeline tracking and forecasting in CRM tools. • Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, and implementation approach. • Serve as a key SME, leader, and services consultant to our sales teams.

🎯 Requirements

• 8+ years of experience in professional services, services sales, or solution consulting - preferably with government technology platforms or Salesforce. • Strong understanding of software delivery lifecycles. • Experience selling professional services related to digital transformation. • Experience developing SOWs, estimates, and pricing models. • Excellent communication, negotiation, and presentation skills, with the ability to explain complex delivery models clearly. • Strong business acumen with an ability to balance customer needs, delivery constraints, and commercial goals. • Ability to collaborate cross-functionally with Sales, Product, Legal, and Services Delivery teams. • Capable of building assets from scratch including sales and strategy solutions. • Skilled in maneuvering and working with the C-Suite during a strategy cycle. • Comfortable working in a fast-paced, cross-functional, and partner-driven environment.

🏖️ Benefits

• Competitive compensation packages • Well deserved time off • Benefits to keep you and your family healthy