Energy Efficiency Customer Support Specialist

🕒 4 days ago

🏈 Alabama, Kentucky, +2 more states – Remote

🏈 Alabama – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌴 South Carolina – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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CLEAResult

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2013-06

Consulting • Healthcare • Logistics

CLEAResult is North America's largest provider of energy efficiency, energy transition, and decarbonization solutions, aimed at reducing energy consumption and promoting sustainable practices. They offer a comprehensive suite of services and technologies including energy-efficient product marketplaces, greenhouse gas emission tracking, and strategic energy planning. Their mission is to create an environmentally sustainable world by collaborating with utilities, governments, and private businesses to implement impactful energy-saving measures. CLEAResult also educates and trains individuals in best practices for energy efficiency, supporting a transition from carbon-producing power to clean energy sources.

📋 Description

• Support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates • Each call can be a different utility customer and require a different type of service • Wide range of support scripts – verbatim, talking points, or simple usage guides • Some programs utilize chat/email interactions with customers • Personal performance data and progress accessible in real time

🎯 Requirements

• High School Diploma or GED (required) • Ability to type 35+ WPM • No attendance or punctuality concerns • Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously • Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred • Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude

🏖️ Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career