Lead Process Analyst – Asset Management

November 17

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

+1 more states

🐊 Florida – Remote 🎰 Nevada – Remote 🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Cleveland Clinic

WebsiteLinkedInAll Job Openings

Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.

10,000+ employees

📋 Description

• Governance, design, and continuous improvement of the SAM process • Aligning with ITIL, COBIT, and NIST frameworks • Facilitate process activities and ensure procedural compliance • Chair the Software Advisory Board, developing enterprise-wide policies for software procurement and usage • Collaborate with Finance and Procurement on budget forecasting and renewals • Maintain the SAM risk register and support audit readiness • Manage process compliance with audit requirements and track compliance artifacts • Provide training and maintain training materials.

🎯 Requirements

• Bachelor's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin, or related field • 6 years of system implementation experience, including directing, planning, and scheduling a major information system project • ITIL Foundations certification required within 6 months of the position start date • Effective communication skills (both written and verbal) • Hands-on experience with ServiceNow SAM, including licensing models, normalization, entitlement reconciliation, and compliance tracking • Proven experience managing or supporting ITSM processes within ServiceNow • Strong analytical and organizational skills. • Experience with KPI reporting, dashboard creation, and trend analysis in ServiceNow • Familiarity with industry best practices (e.g., ITIL v3, COBIT, ISO standards) is preferred.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options