Technical Account Manager – Architect

September 22

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ClickHouse

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SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Provide consultative support, escalation insights, and oversight for a set of strategic customers • Perform L3 Support for escalated enterprise customer cases and work closely with L1/L2 teams • Work with strategic and enterprise users/customers/prospects on onboarding, production launches, and POCs • Provide architectural, technical, and migration guidance and assistance • Lead projects, escalations, and meetings to enable customer success • Ownership and oversight of L3 Support Cases and Escalations, partnering with L1/L2 teams • Partner with Product Management, Engineering, and Sales to develop roadmap and account plans • Be available for scheduling and regional onsite travel to deliver high-quality global 24x7 support • Assist with hiring and mentoring new team members • Develop and contribute to Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA • Split role approximately 50% case-initiated consultative support and 50% TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)

🎯 Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles • 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS") • Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data • Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers • Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2) • Excellent communication skills and ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams • Mindset of teamwork, global engagement, empathy, and solving challenging problems • Willingness and ability to travel regionally up to ~35% for onsite customer visits • Self-driven, curious, and eager to continuously learn and grow

🏖️ Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • A $500 Home office setup if you’re a remote employee. • Global Gatherings – opportunities to engage with colleagues at company-wide offsites.