Billing Representative

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October 22

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Clipboard Health

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Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

📋 Description

• Monitor accounts to identify outstanding debts • Review previous data for each debt or bill • Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues • Identify the root cause of non-payment • Resolve billing concerns • Report on collections update and accounts receivable status • Communicate with the sales department to maintain accurate and updated information on client contract and other information • Maintain a logs of calls and record any payment updates from the customer • Receive new workplace assignments to start contacting the customer to set the relationship up for success, including simply introducing yourself and collect the right information • Identify critical accounts and endorse them to managers as needed for proper escalatory measures • Build relationships with the workplaces (properly set expectations about our billing policy, explain NET & Dispute Terms, etc.) • Build out SMART action plans for delinquent accounts • Aim to have a 95% collection rate on a quarterly basis

🎯 Requirements

• Professional and clear communication (verbal and written) • High attention to detail • Comfortable with math and data • Strong judgment in customer-facing decisions and live interactions • Mileage for feedback (high "coachability") • Ability to build relationships with customers • General professional hygiene (e.g., always on time, follows through on commitments, etc.) • Active listening • Negotiating skills • Patience and stress management • Problem-solving and critical thinking skills • Quick adaptability to changes • Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone softwares like Amazon Connect • Generally, it's expected you can adapt to changes in technology

🏖️ Benefits

• 100% Remote – Always. Work from anywhere in the world. • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. • Opportunity to make a significant impact with our workplace customers