Operations Director

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November 20

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Clipboard Health

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Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

📋 Description

• Lead operational strategy and execution within Customer Operations. • Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance. • Build and develop high-performing teams with clear responsibilities and accountability. • Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting. • Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs. • Maintain accuracy in forecasting, resource planning, incident management, and reporting. • Drive continuous improvement through structured analysis and strong operational controls.

🎯 Requirements

• Minimum 8 years of experience in operations leadership within customer support, customer success, or service environments. • Ability to operate effectively across multiple operational functions with strong systems thinking. • Proven track record of precise, data-driven decision-making. • Experience leading teams in fast-paced or high-growth settings. • Strong understanding of operational tools, analytics, and automation. • Experience in a marketplace or similarly complex environment is a plus.