Command and Control Senior Manager

🕒 July 3, 2025

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Cloud Carib Limited

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

Cloud Services • Cybersecurity • Enterprise

Cloud Carib Limited is a premier provider of trusted cloud services based in the Caribbean and Latin American regions, with its headquarters in The Bahamas. The company focuses on secure and hybrid infrastructure solutions and managed services using locally operated data centers and strategic technology alliances. Cloud Carib offers a range of services including data center solutions, managed services, network services, managed backups, professional services, security and business continuity solutions, as well as enterprise mobility management. With certifications like CSA STAR Level Two Status and SOC 2 compliance, Cloud Carib ensures protection of client data by providing security, integrity, confidentiality, and privacy. The company's facilities are strategically located in the Bahamas and in other regions such as Jamaica, Barbados, Canada, Panama, Ecuador, and Brazil, built to offer full redundancy and high-density design to mitigate environmental risks. Cloud Carib is an industry leader in cybersecurity, cloud services, and disaster recovery, with significant expertise in supporting various industry sectors, including government, financial services, and healthcare.

📋 Description

• The C3 Senior Manager is responsible for the day-to-day management and operations of the Command-and-Control Centre (C3). • The C3 acts as the single point of contact for Client interaction and the resolution of service activities in support of Client requests. • C3 Management is accountable to ensuring that all processes, policies, and procedures of operations are fully compliant with the standards of ISO 20000, ITIL v3, and ISO 27001/2. • The purpose of this role is to provide the organization with a single point of accountability for the delivery of service excellence. • The individual assigned to this post must provide the oversight and leadership necessary to elevate C3 as a business function to operate above the ninetieth (90th) percentile when measured against industry leaders. • This includes staff optimization (increase output and reduce cost), continuous service improvement, reduction - formal acceptance - or mitigation of risk, and to develop a culture of knowledge sharing in support of service excellence.

🎯 Requirements

• 5 to 10 + years of previous operations experience as a Senior Manager with direct experience in a Data Centre, Cloud Computing, Managed Services, or Hosting environment as associated to ITIL and ITSM practices • Bachelor’s degree in computer science or relevant area or accumulated on the job experience within the IT/Technology Services industry • Demonstrated leadership, communication, and technical writing skills • Advanced skills in a wide array of technologies to ensure operational expertise and technologies that are aligned to the Services offered by the company • Ability to budget, multi-task, prepare reports, and measure results • Must speak and write fluently in the English language