Regional Service Manager

November 3

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Clymac Ltd

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Security

Clymac Ltd is a company specializing in fire and security systems solutions. With over 30 years of experience, the company offers a range of services including fire risk assessments, system installations, and ongoing maintenance. Clymac Ltd is known for its industry-leading products and systems, providing well-engineered and compliant solutions tailored to meet the needs of various sectors such as retail, leisure, hotels, residential buildings, offices, hospitals, and education facilities. The company is dedicated to delivering high standards of service through its skilled team and long-standing partnerships with trusted system providers, ensuring customer satisfaction and safety across the UK.

51 - 200 employees

Founded 1992

🔐 Security

📋 Description

• **Regional Service Manager - Homebased located in London and the surrounding areas ** • At Clymac, you’ll have the opportunity to work with cutting-edge technology and be part of a team that values innovation, excellence, and customer satisfaction. If you’re ready to make a difference and grow your career with a trusted industry specialist, we want to hear from you! • **Clymac’s Regional Service Managers** • Deliver a first-class class efficient, reliable and operationally effective regional service team, build and develop the existing customer service base, ensure maximum revenue generation whilst maintaining best-in-class health and safety compliance. • - To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to corrective SLA’s of the customer and the NSI • - Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company's commitments to its customers. • - Performance reviews of all regional engineers and competency reviews to support training requests • - Management of the Lead Engineers to deliver a first-class service to all our customers, whilst delegating lead engineer responsibilities of day to day management of regional engineers. • - Management of the scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call-out works within SLA of customers or NSI response times. • - Ensure that scheduling teams adhere to KPI’s set for customer communication • - To ensure first-time fix rates of 85% within your region based on good stock control, analysis of customer equipment, and sufficient technical training • - Maximise revenue generation of engineers, meeting or exceeding targets set for each engineer classification. • - Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised. • - Weekly reporting on engineer performance, customer service delivery within your region and C4W status of jobs • - Review department commitment regularly, ensuring optimum utilisation of resources to achieve agreed service levels in line with agreed KPI’s (engineering areas covered, callout rotas and holidays) • - Audit and authorise service department running cost’s Inc. - Time sheets, expenses, parts ordered, commissions, fuel expense. • - To act as escalation for customer needs, complaints, and concerns with a sense of urgency as and when required • - Provide input for quotations and solutions to effective repairs at customer sites via the agreed internal process • - To monitor Health and Safety Compliance – completion of toolbox talks, health and safety audits (PPE, Ladder, vehicle etc.), reporting accidents, near misses and dangerous occurrences. • - To ensure Environmental Compliance – safe disposal of waste (ionised detectors / WEEE etc.), returns of waste transfer and consignment notes and to ensure all operatives carry the waste transfer certificate. • - To chair and hold regular management team meetings for the regions detailing best practice and ensuring all members of the team have an opportunity to develop • - To effectively manage aged calls ensuring backlog of all call types is managed in accordance with company targets. • - To ensure the diligent use of customer portals across the regional service team. • - Complete management of subcontractors utilised within your region. • - Ensure that each individual is clear of what is expected of them in terms of customer service and productivity. • - Take ownership of all customers in relation to all aspects of service delivery.

🎯 Requirements

• **Who We're Looking For** • At Clymac, we value skilled and dedicated professionals who take pride in their work. In addition to the core qualities of a Clymac employee - positive attitude, excellent communication skills, professional conduct, and ability to work independently and as part of a team - we are looking for candidates who: • - Good all-round knowledge of Fire and Security Systems. If you have not been a hands-on engineer prior, but you have good operational knowledge within Fire & Security, then we still want to hear from you! • - Line Management experience (Essential0 • - Technical background in the electrical/electronic industry. (not a deal breaker) • - Experience of front-line customer contact preferred. • - Self-motivated and able to organise workload, with the ability to work on own initiative. • - Highly organised, professional and computer literate. • - Full UK Driving Licence.

🏖️ Benefits

• **Our Commitment to Attracting, Rewarding & Retaining Talent** • At Clymac, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • - Basic Salary – **Competitive ** • - Car or Car Allowance • - Pension Scheme • - Life Assurance 4x Salary • - Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals) • - Paid Holidays plus Bank Holidays (25 days standard plus Bank Holidays) • - Mental Health & Well-being scheme • - Access to continued training at the Marlowe Academy • - Development & Progression opportunities