Intake Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $44 - $56 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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CMHA BC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1952

🏥 Healthcare

🌍 Social Impact

🤝 Non-profit

Healthcare • Social Impact • Non-profit

CMHA BC is the British Columbia Division of the Canadian Mental Health Association, dedicated to promoting mental health and wellness for all individuals. The organization offers a wide range of services, including suicide prevention, mental illness support, wellness programs, and workplace training focused on mental health improvement. CMHA BC also engages in advocacy for mental health policy and provides resources for caregivers and those affected by mental health issues.

📋 Description

• Act as the first official contact for referred parents/caregivers • Assess program eligibility using an adapted screening tool and culturally respectful telephone interviews • Help parents/caregivers find additional supports and resources • Execute biweekly intake updates and case formulations • Assign and schedule eligible families to Parent/Caregiver Support Coaches • Register families on the program’s activity and video portal • Contribute to program monitoring, support, and development • Collect and enter referral data and family feedback survey data • Participate in collaborative discussions about adapting the program to families’ needs • Liaise with referral agents, including counsellors, school counsellors, Elders, family physicians, nurse practitioners, Indigenous child and youth mental health clinicians, early childhood educators, and family/youth support workers • Assess referral eligibility in consultation with the staff Registered Clinician • Serve parents/caregivers and referral agents in a timely manner according to program protocols and policies • Connect families with culturally safe and appropriate resources and service providers • Consult program supervisors when case concerns arise • Create regular reports and contribute to intake monitoring processes • Present intake updates and coach assignments during team clinical support round meetings • Maintain accurate, professional, culturally safe, trauma-informed, and respectful records • Participate in periodic program outreach initiatives • Participate in team training opportunities • Apply the Agency’s Diversity Lens and Framework for Support • Follow relevant legislation, policies, and First Nations, Métis, and Inuit guidelines • Perform additional related duties as required

🎯 Requirements

• Bachelor’s degree in child and youth care or another related field working with families and children, with preference for specialized Indigenous family and community-oriented programs • Workplace training in administering mental health-related screening and interviewing • Workplace training in professional and human-centered case documentation • Approximately 3 years of relevant experience preferred • Equivalent combination of training, education, and experience will be considered • Knowledge and experience with BC First Nations, Métis, and Inuit perspectives, cultures, histories, and knowledge systems • Knowledge of Indigenous wellness and healing practices • Knowledge of child development, including from Indigenous worldviews • Knowledge of and experience with adult learners from an Indigenous context • Ability to work inclusively and respectfully with diverse populations, including mixed families and 2SLGBTQIA+ people • Knowledge of intergenerational and ongoing impacts of colonial policies and practices on Indigenous people in Canada • Understanding of governmental institutions and related agencies affecting Indigenous families and children • Demonstrated oral communication and interpersonal skills • Ability to receive, integrate, and provide constructive feedback • Strong computer literacy, including Microsoft Office, multimedia, and digital applications • Effective time management and coordination skills • Ability to work independently and collaboratively • Experience working with Indigenous parents/caregivers, families, and children in a supportive role • Understanding of Indigenous peoples’ lived experiences of wellness, well-being, and mental illness concerns • Experience with MS Outlook, Teams, and Word • Experience with mental health screening and interviewing is an asset • Experience with telephone and virtual-based service delivery is an asset • Must submit a resume and cover letter in PDF format documenting how requirements are satisfied

🏖️ Benefits

• Full-time 37.5-hour work week • Regular business hours, Monday to Friday, 8:30 a.m. to 4:30 p.m. • Unionized position through the Health Sciences Association of B.C. • CMHA BC will collect union dues on behalf of the Health Sciences Association • Remote work within British Columbia • Training opportunities • Diversity-supportive workplace • Personal experience with mental illness and/or addiction is considered an asset