Seasonal Customer Care Market Specialist

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Consiglio Nazionale delle Ricerche

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1923

🔬 Science

📚 Education

Science • Education

Consiglio Nazionale delle Ricerche is an Italian public research institution dedicated to conducting scientific and technological research across multiple disciplines. It operates numerous research institutes and departments focused on areas including biomedical sciences, materials chemistry, environmental sciences, engineering, information and communication technology, social sciences, and cultural heritage. The organization engages in international collaborations and supports projects that contribute to innovation, scientific communication, and educational outreach. It also publishes scientific findings and engages in activities that promote scientific knowledge to the public. Located in Rome, CNR is a cornerstone of Italy's research and development landscape.

📋 Description

• Communicate with global Lush customers through various channels, including phone, chat, text, and email • Handle customer feedback and answer questions using trained methods and tools • Assist with responding to customers in crisis situations • Assist customers with digital orders • Quickly identify and solve problems on the spot to address any customer issues while providing technical and troubleshooting support • Stay up to date with brand and product training to provide information on products and company initiatives. • Educate customers on our brand values • Drive sales through effective Product recommendations • Investigate lost packages with our transport partners • Follow and promote all company policies, guidelines, procedures, and expectations • Follow and maintain all data privacy procedures to ensure the safety and security of customer information • Meet and exceed service levels and departmental goals • Consistently deliver a world-class customer experience

🎯 Requirements

• Current Lush employee • Ability to identify and assess customer needs and resolve issues with a customer-first approach • Strong oral and written communication skills with accurate spelling and grammar • Excellent computer skills; ability to navigate multiple screens and programs • Open availability and flexible to working evenings and occasional weekends, overtime, and holidays • Strong critical thinking skills, creativity, and problem-solving skills • Exceptional organizational skills and impeccable attention to detail • Reliable, consistent attendance, punctual, and dependable • Strong teamwork ethic • Ability to de-escalate customers • Great team player, as well as self-motivated and proactive • Fluid and flexible to continuous improvement changes within the department

🏖️ Benefits

• Successful candidates must be eligible to work in Canada for the duration of the contract, through January 31, 2027. • For successful current core staff members, you will return to your core role within the business once your seasonal contract is complete. • Must have reliable and fast internet connection and a private space to work in that is away from the rest of your household.