Manager, CC Initiatives – Business Processes

Job not on LinkedIn

Yesterday

Apply Now

Receive Emails with Similar Jobs

Velera

WebsiteLinkedInAll Job Openings

Fintech • Banking • Financial Technology

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

1001 - 5000 employees

💳 Fintech

🏦 Banking

📋 Description

• Ensure successful implementation of action plans and objectives. • Lead and develop staff for all operational servicing support and issues of day-to-day operations. • Anticipate, identify and handle key risks associated with projects. • Advise direct efforts of cross functional work-teams and related resources to support overall business objectives. • Identify potential opportunities and develop the tactics and team needed to bring them to fruition. • Work closely with all business areas across multiple locations to ensure short- and long-range business plans provide solutions to increase the company’s revenue and member experience. • Handle all contact center strategic initiatives operational staff who are responsible for requests and issues relating to day-to-day production support, projects, solutions, system improvements and industry regulations. • Supervise progress of all inquiries impacting the clients and assist in resolution of complex and critical issues in a timely and effective manner.

🎯 Requirements

• Bachelor’s Degree in related field, preferably in Business, Finance, Project Management or equivalent combination of education and experience required. • Master’s degree is preferred. • Minimum of five (5) years' experience managing entry level and professional staff required. • Minimum of five (5) years' experience within the financial service industry with payment card products, support services and client relations required. • Minimum of five (5) years cross functional project management experience in financial services or contact center industry required. • Extensive knowledge of customer service strategies and contact center operations. • Ability to lead team members in establishing, planning, tracking and controlling projects in a fast-paced environment, while leading priorities/projects and meeting deadlines. • Ability to exercise discretion, independent judgment, confidentiality, and interact effectively with all levels of staff, credit unions, and vendors. • Ability to demonstrate strong analytical and quantitative skills. • Proficiency in Word, Excel, PowerPoint and Project/Task Management software.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program