CoinFlip
Fintech • Crypto
CoinFlip is a fintech company utilizing blockchain technology to offer a secure, inclusive gateway to financial services. It provides a robust ecosystem that includes a network of ATMs for buying bitcoin and other cryptocurrencies with cash, a self-custodial wallet app, and an over-the-counter trading desk called CoinFlip Preferred. CoinFlip operates over 5,000 ATMs globally, making cryptocurrency transactions accessible and affordable. The company prides itself on customer service excellence and lower transaction fees compared to competitors.
201 - 500 employees
Founded 2015
💳 Fintech
₿ Crypto
Bilingual Customer Support Representative - Italian, English
Job not on LinkedIn
May 15
🌽 Illinois – Remote
💵 $18 - $21 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
🗣️🇮🇹 Italian Required
CoinFlip
Fintech • Crypto
CoinFlip is a fintech company utilizing blockchain technology to offer a secure, inclusive gateway to financial services. It provides a robust ecosystem that includes a network of ATMs for buying bitcoin and other cryptocurrencies with cash, a self-custodial wallet app, and an over-the-counter trading desk called CoinFlip Preferred. CoinFlip operates over 5,000 ATMs globally, making cryptocurrency transactions accessible and affordable. The company prides itself on customer service excellence and lower transaction fees compared to competitors.
201 - 500 employees
Founded 2015
💳 Fintech
₿ Crypto
📋 Description
• Supporting our ATM customer base via phone, chat, email and SMS • Handling any functional questions regarding the usage of our ATMs and App • Provide basic cryptocurrency education to our customers • Troubleshoot ATMs and report any noticeable customer or equipment trends • Adhering to all performance expectations • Other duties as assigned
🎯 Requirements
• Business fluent in Italian and English • High School Diploma or equivalent required • Minimum typing speed of 30 WPM • Competent computer literacy • Troubleshooting experience, Microsoft Office familiarity preferred • Technical Acumen (iOS, Android, etc) • Bonus if you have: • Basic knowledge of cryptocurrency and blockchains. • Experience in a compliance heavy environment. • 1-2 years of previous contact center experience. • CRM Experience (Salesforce, Zendesk, Hubspot, etc.). • Familiarity with cloud-based call center software (Five9, NICE, InContact, Softphone, etc).
🏖️ Benefits
• Competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized) • Generous retirement savings plan with company match up to 4% • Performance-based bonuses and paid time off
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