Knowledge Base Manager

Job not on LinkedIn

August 7

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Coinme

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Crypto • eCommerce • Fintech

Coinme is a cryptocurrency exchange platform that enables users to buy and sell cryptocurrencies instantly with cash or debit. Established as one of the first Bitcoin ATM providers, Coinme operates over 40,000 locations including Coinstar kiosks, making it convenient for everyday consumers to access digital currencies. The platform is designed to be user-friendly, allowing even beginners to navigate crypto transactions and management easily.

11 - 50 employees

Founded 2014

₿ Crypto

🛍️ eCommerce

💳 Fintech

📋 Description

• Create and maintain internal and external documentation (guides, FAQs, help center) • Establish documentation standards and quality control • Leverage AI tools for content creation and automation • Prioritize content based on CRM analysis • Track which documentation reduces support intake volume • Use data to identify content gaps and opportunities • Create simple monthly reports showing documentation impact • Make recommendations based on user behavior data • Research competitor documentation approaches • Gather feedback from Customer Support and Product teams • Test new AI tools and documentation methods • Keep documentation aligned with product updates

🎯 Requirements

• 2+ years of technical writing or documentation experience • Ability to analyze data and identify patterns • Comfortable with Excel and basic analytics • Experience with AI tools (ChatGPT, Claude, or similar) • Strong writing skills - can explain complex topics simply • Self-directed and comfortable working remotely