Middle Office Analyst

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September 9

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Coins.ph

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Finance • Fintech • Crypto

Coins. ph is the leading crypto exchange in the Philippines, providing a platform for buying, selling, and storing cryptocurrency with ease. With a user base exceeding 16 million, Coins. ph offers services such as bill payments, professional-grade trading through Coins Pro, and educational resources through Coins Academy. Licensed by the Bangko Sentral ng Pilipinas, Coins. ph is a secure and affordable gateway for individuals and corporations in the Philippines to engage in cryptocurrency trading and payments. As the official crypto partner of the Philippine Basketball Association, Coins. ph is committed to fostering innovation in both the sports and cryptocurrency sectors.

201 - 500 employees

Founded 2014

💸 Finance

💳 Fintech

₿ Crypto

💰 $30M Series C on 2022-05

📋 Description

• Act as the primary liaison between the Trading Desk/Finance team and the BD team, ensuring alignment on client needs, transaction flows, and operational efficiencies. • Manage client accounts from onboarding to ongoing support, including KYC/AML verification, account setup, and troubleshooting issues in coordination with relevant teams. • Centralize client interactions by serving as a single point of contact for inquiries, escalations, and updates between the BD team, clients, and Trading desk team. • Maintain an in-depth overview of Trade Desk activities (e.g., order execution, liquidity management) and Treasury processes (e.g., fund settlements, wallet management, and risk assessments). • Monitor and report on key metrics such as transaction volumes, settlement times, and compliance adherence to identify and mitigate operational risks. • Collaborate with Finance to reconcile accounts, handle discrepancies, and support audits or regulatory reporting requirements in Brazil. • Assist in process improvements by documenting workflows, recommending automation tools, and ensuring data integrity across systems.

🎯 Requirements

• Bachelor's degree in Finance, Business, Accounting, or a related field; certifications in financial operations are a plus. • 3+ years of experience in middle office, operations, or client services roles, ideally in cryptocurrency exchanges, banking, or fintech. • Strong knowledge of crypto trading processes, including spot/OTC trades, treasury management, and fiat-crypto conversions. • Excellent organizational and multitasking skills, with the ability to manage high volumes of client interactions. • Proficiency in tools like Google Sheets for data analysis, CRM systems, and financial software (e.g., for reconciliation). • Strong communication skills, with fluency in Portuguese and English. • Analytical mindset with attention to detail and problem-solving abilities. • Ability to thrive in a dynamic, fast-paced environment with cross-functional teams.

🏖️ Benefits

• Join the Coins Team Now! • Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience. • Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement. • A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.