Seasonal Customer Support Contractor

November 4

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CoinTracker

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Crypto • Fintech • SaaS

CoinTracker is a comprehensive solution for managing cryptocurrency investments and tax obligations. By seamlessly connecting with over 500 exchanges and wallets, CoinTracker provides an optimized tax report for users in minutes. It is highly regarded for its ease of use, extensive support for cryptocurrencies, and reliable integration with tax software like TurboTax and H&R Block. With features such as automated DeFi detection and portfolio tracking, CoinTracker is an invaluable tool for both novice and experienced crypto investors. The platform ensures secure and efficient management of crypto taxes through robust integrations, real-time tracking, and user-friendly dashboards.

51 - 200 employees

Founded 2017

₿ Crypto

💳 Fintech

☁️ SaaS

💰 $100M Series A on 2022-01

📋 Description

• Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users. • Work directly with users, and on a wider range of complex tasks that contribute to the team's goals, resolving an average of 40 support tickets each week with exceptional quality. • Maintain a customer satisfaction (CSAT) score of at least 85%. • Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues.

🎯 Requirements

• 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels • Able to connect deeply with customers, understand needs and communicate with Empathy • Effortless navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc…) • Independently prioritizes work to get back to customers efficiently • Identifies opportunities to communicate proactively to engage with customers • Able to support Customer Support needs daily with exceptional quality • Relationships with Customers increase perception of CoinTracker in the marketplace • Seeks solutions for complex crypto problems, will not rest until there is a clear outcome. • Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity. • Understands that our job is to help and enable our customers; positions all communications with that in mind. • Knows that it is about “them” not “us”.

🏖️ Benefits

• Awesome benefits