Collaboration Delivery Engineer

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November 7

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Colossal, LLC

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Government • IT Services • Compliance

Colossal, LLC is a CVE Certified Service Disabled Veteran Owned Small Business specializing in delivering innovative and compliant IT solutions and professional services for both government and commercial clients. With a strong foundation built on military core values, Colossal focuses on providing comprehensive turn-key mission-critical IT solutions, including professional and integrated IT services as well as serving as a value-added reseller (VAR). The company prides itself on its dedication to making clients' missions their own and has been recognized for its high-quality services in the areas of data center security, collaboration, and healthcare IT. Colossal's original foundation was laid by an IT Project Manager who brought together a team of skilled professionals to create a business that honors military values in every aspect of its operations. Located in Annapolis, MD, the company is committed to environmental sustainability and actively supports its local community through various initiatives.

51 - 200 employees

🏛️ Government

📋 Compliance

📋 Description

• Develop collaboration architecture designs, studies, and plans. • Provide superior customer service by being courteous, knowledgeable, and professional. • Provide senior program managers with recommendations on voice and video collaboration approaches and strategies for new and continued business. • Develop, implement, and manage voice and video collaboration processes including design standards to ensure compliance, relevancy, and sustainability. • Perform capacity planning of the collaboration services by auditing and analyzing performance and availability of voice and video services. • Proactively research and evaluate tools and technologies, as appropriate, to the collaboration environment, while developing solutions to increase performance and lower the total cost of ownership. • Provides tier III support for trouble resolution of the voice and video infrastructure to supplement operations team. • Have a high level of understanding of VOIP, UC and Collaboration technologies. • Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests. • Other duties as assigned.

🎯 Requirements

• 5-10 years related UC and collaboration support experience (or similar IT experience). • 5-10 years troubleshooting Cisco unified communications and VOIP connectivity. • Experience engineering, deploying, and troubleshooting voice and video collaboration systems such as the CUCM, UCS platform, Cisco Meeting Server (CMS), Telepresence Management System (TMS), legacy video conferencing hardware, Multi-controller Units, and Voice Gateways. • CCNP Collaboration Certification, and/or the desire and ability to work towards the CCNP preferred. • Previous experience supporting a Government and/or Department of Defense customer preferred. • Experience with voice and video performance management tools, security tools and appliances, layer two technologies, wireless communications, and firewall/gateway traversals is preferred. • Self-driven and resourceful in achieving goals independently as well as in cooperation with others. • Flexibility to adjust to changing requirements, schedules, and priorities. • Available to travel throughout the US if required. • Ability to obtain a government security clearance.

🏖️ Benefits

• Competitive base salary with a target range between $125-145k with flexibility for highly qualified applicants. • Paid Time Off • Education/Certification reimbursement • 100% Employer paid Health, Vision, Dental insurance for Employee • 401k