Customer Success Manager

November 20

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CommandLink

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Telecommunications • SaaS • Security

CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🔐 Security

📋 Description

• Cultivate a broad understanding of CommandLink’s products, technology, software, and game-changing support methodology • Leverage powerful proprietary software tools for maintaining regular communication with a defined list of customers, keeping ahead of their technology initiatives, and positioning CommandLink to grow our partnership with our primarily mid-market and enterprise customer base • Gain the trust of your assigned customers, be a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience with CommandLink across their life cycle • Implement strategic initiatives created in cooperation with CommandLink leadership that will identify opportunities for product cross-selling and work with the various additional resources through a sales cycle and to ultimately winning additional business • Manage the proprietary CommandLink software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved • Have a positive impact on the company culture, which CommandLink is very focused on maintaining as we rapidly grow into a U.S. leader for enterprise network, communications, and software solutions

🎯 Requirements

• 4-year college degree, or experience commensurate with a degree • Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal • 3-5+ year’s experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and Software • Effectiveness and comfort with interaction of a customer’s leadership team including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations • Strong Excel, MS Office, and general computer software skills • Positive, likeable, calm, and persuasive personality with negotiation skills • Self-motivated drive with zero outgoing call reluctance • Ability to meet deadlines and maintain composure under pressure • Charismatic personality that can quickly gain the trust of CommandLink’s customers and partners • Proven ability to learn new skills, software tools, and tasks quickly • Proven ability to perform while exceeding sales and customer retention goals.

🏖️ Benefits

• Room to grow at a high-growth company • An environment that celebrates ideas and innovation • Your work will have a tangible impact • Flexible time off • Fun events at cool locations • Employee referral bonuses to encourage the addition of great new people to the team