Senior Site Reliability Engineer – Platform Engineering

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2 days ago

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Landbot

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Artificial Intelligence • B2B • SaaS

Landbot is a platform that enables users to create and manage chatbot experiences for their businesses. It offers resources like the Landbot Academy for learning, a community for discussion and feedback, and various tools and updates to enhance chatbot capabilities. Landbot also provides a knowledge base for troubleshooting and a product roadmap for users to stay informed about new updates. The company facilitates the creation of automated conversation flows to improve customer engagement and operational efficiency.

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $8M Series A on 2021-01

📋 Description

• Build and Maintain the Internal Developer Platform • Design and implement core platform services (CI/CD pipelines, infrastructure provisioning, and observability systems). • Design and implement developer-facing tools, APIs, and automation that enable application teams to deploy, scale, and operate services independently. • Manage and optimize cloud resources, Kubernetes clusters, databases, and networking for reliability, scalability, and cost optimization. • Establish SLIs, SLOs, and error budgets to balance reliability with feature velocity. • Design and maintain observability solutions for real-time visibility and proactive issue detection. • Implement alerting strategies that reduce noise and focus on actionable signals. • Lead incident response, conduct blameless postmortems and drive continuous improvement. • Partner with application teams (platform customers) to understand their workflows and pain points, gather feedback, and prioritize improvements aligned with business objectives. • Create and maintain documentation, runbooks, and knowledge bases that reduce knowledge silos and enable self-service. • Drive decisions through written formats (RFCs, ADRs) that document architectural choices. • Measure platform success through developer productivity metrics, adoption rates, and toil reduction.

🎯 Requirements

• 3-5 years experience in Site Reliability Engineering, Platform Engineering, Infrastructure Engineering, or DevOps roles, or as a full-time freelancer in similar roles. • Experience reducing operational toil through automation and self-service tooling. • Experience building internal platforms or developer tooling, or enabling platform capabilities from application teams, with a platform-as-product mindset focused on developer experience. • Experience managing production infrastructure and establishing reliability practices (SLIs/SLOs, observability, incident response). • Strong working knowledge of Kubernetes and the container ecosystem. • Experience with cloud platforms (GCP, AWS, Azure). • Proficiency with Infrastructure as Code tools. • Knowledge of Kubernetes manifest management tools and GitOps practices. • Experience with Observability platforms. • Knowledge of OpenTelemetry is a plus. • Good skill in shell scripting. • Experience with Python or Go is a plus. • Experience in Linux, databases management, networking, and distributed systems. • Solid knowledge of CI/CD pipelines. • Ability to work effectively in paired/mob programming and asynchronous work environments.

🏖️ Benefits

• Hybrid work model: flexibility to work remotely, from our Barcelona office 🏙️, or a combination of both. • Collaborative work environment. • Flexible working hours. • Paid time off and flexible holidays: 26 paid days per year (23 regular days + December 24th & 31st) 🎉, plus one additional day off on your birthday. • Annual budget for training and professional development 📚. • Transportation ticket 🚋. • English and Spanish lessons 🇬🇧 🇪🇸. • Flexible compensation plan through Cobee. • Team-building activities. • Referral program with bonuses for bringing in talented professionals.