Customer Service Analyst – Inclusive PWD Position

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October 28

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Handle customer interactions via voice, chat, and email and help create an outstanding experience for every customer. • As the company’s spokesperson, you will take on all challenges that arrive by chat, email, and voice and make things happen! • Your attention to detail, ability to think outside the box, strong communication, and empathy will help you stand out on our team and deliver the best possible customer experience.

🎯 Requirements

• High school diploma or equivalent; • Minimum age 18 years; • Experience in customer service within the banking sector is desirable; • Comfortable with technology, good typing skills, and able to use multiple systems simultaneously; • Provide personalized and attentive service.

🏖️ Benefits

• Meal and food allowance (VA/VR) • Company-paid life insurance; • Childcare/babysitting allowance to support your family; • Partnerships offering up to 50% discounts at universities and up to 80% at language schools to advance your education; • Medical and dental coverage. For people with disabilities, the monthly fee for the plan is free; • Career development plan — grow with us and seize new professional development opportunities!