Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
10,000+ employees
Founded 1983
🏢 Enterprise
🤖 Artificial Intelligence
🤝 B2B
💰 Venture Round on 1995-01
Customer Service Representative, Bilingual: English / French
November 25
🗣️🇫🇷 French Required
Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
10,000+ employees
Founded 1983
🏢 Enterprise
🤖 Artificial Intelligence
🤝 B2B
💰 Venture Round on 1995-01
📋 Description
• Provide inbound customer support using a call-flow guide in the customer's preferred language • Assist customers in resolving basic technical issues • Track, document, and retrieve information from databases • Offer additional products and/or services • Deliver an expert customer experience... with a smile.
🎯 Requirements
• Fluent in French and English • Minimum of one year of customer service experience • Flexible availability • High school diploma or GED • A quiet, distraction-free workspace • Ability to multitask quickly • Eagerness to learn new technologies • Strong computer navigation skills and general computer literacy • A desktop or laptop computer to complete computer and internet tests • High-speed internet connection (no Wi‑Fi, hotspot, or satellite) and a smartphone
🏖️ Benefits
• Medical, dental, and vision insurance • Comprehensive Employee Assistance Program (EAP) • Registered retirement savings plan • Paid time off and paid holidays • Paid training days • DailyPay enrollment option to access earned wages in advance • Paid training and performance bonuses • Lucrative employee referral bonus opportunities • Health and wellness programs • Mentorship programs for a rewarding career path • Convenient remote work • Diversity, equity, and inclusion programs and events
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