Customer Service Representative, French Speaker

September 3

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Help customers with tasks from finding opening hours to handling complex complaints • Focus on providing first-class customer service and assisting customers with a variety of questions and challenges • Work to achieve key goals such as customer satisfaction, quality, and efficiency • Provide accurate, valid, and complete information by using the right methods/tools • Ensure performance goals are met and fulfill client expectations related to operational excellence and customer journey improvement

🎯 Requirements

• High level of French (written and oral) and fluent in English (B2) • Excellent communication skills coupled with empathy and team spirit • Availability for rotating schedules • Positive attitude and desire to provide good service • Analytical by nature and able to anticipate problems and find solutions • Legally authorized to work in Portugal

🏖️ Benefits

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) • Competitive salary and performance bonus • Work from home in Portugal • Bring-a-friend (referral) bonus opportunities • Full paid training on the company and the project you'll be working on • Career development programs • FREE Learning and Leadership Development programs