Customer Service, Tech Support Representative – Consumer Electronics

2 days ago

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Provide inbound customer support using a call flow guide • Resolve technical issues related to hardware, software, and client products • Track, document, and retrieve information in databases • Be an amazing problem-solver • Offer additional products and/or services • Deliver expert customer experiences…with a smile.

🎯 Requirements

• Strong focus on building customer relationships • 3 months of customer service experience • Technical support experience • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing • High Speed internet (no wireless/hotspots or satellite) and a smartphone

🏖️ Benefits

• medical, dental, and vision insurance • comprehensive employee assistance program (EAP) • registered retirement savings plan • paid time off and holidays • paid training days • DailyPay enrollment option to access pay "early," when you want it • performance-based incentives • lucrative employee referral bonus opportunities • company networking opportunities with organized groups • health and wellness programs with trained partners • mentorship programs • work-from-home convenience • programs and events that support diversity, equity, and inclusion