Customer Support Agent, French Speaker – POS Systems

August 30

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Take care of our German-speaking customers by phone, email, chat and social media channels • Support competently our merchants for all questions and inquiries about our product and service • Work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants • Work with other departments together, for example, Sales and Marketing • You will be part of an international and multilingual team • Take care of our German-speaking customers by phone, email, chat and social media channels

🎯 Requirements

• Fluent, verbal and written French (C1) • Advanced level of English (B2) • Strong communication skills: approachable, patient and customer-oriented • High level of empathy: providing excellent, customer-friendly service is your top priority • Capable of managing escalation processes and resolving complex issues • Prior experience as customer support • Familiarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once • Problem-solving mindset, curious and persistent in resolving issues • Well-organized and able to stay calm under pressure • Proficient in using a smartphone, tablet and computers

🏖️ Benefits

• Competitive salary and performance bonus • Work from home in Portugal • Bring-a-friend (referral) bonus opportunities • Full paid training on the company and the project you'll be working on • FREE Learning and Leadership Development programs • Career development programs