Supplier Delivery Manager

October 29

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Identify trends, dependencies, and failures to provide proactive solutions • Monitor trending incidents to engage in proactive upgrades and address common themes • Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions • Chair weekly meetings with Incident Managers (IM) to identify and implement improvements • Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance • Conduct Service Hub customer training sessions • Coordinate Copilot workshops with Customer Success Account Managers (CSAM) and Customer Success Associates (CSA), including use case tracking and follow-up questions

🎯 Requirements

• Bachelor’s degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field • 6 - 8 years experience in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI) • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent • Strong analytical and problem-solving skills with excellent communication and interpersonal skills • Proficiency in Microsoft 365 products, including Excel and Power BI • Strong project management and organizational skills • Capability of engaging in senior-level discussions on technical topics (without being deeply technical themselves) • Must reside in the United States and have a valid U.S. address for residence

🏖️ Benefits

• medical, dental, and vision insurance • comprehensive employee assistance program (EAP) • 401(k) retirement plan • paid time off and holidays • paid training days • DailyPay enrollment option to access pay early • Company networking opportunities with organized groups in various topics • Health and wellness programs • Mentorship programs • Programs and events that support diversity, equity, and inclusion