Customer Success Manager

November 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $115k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Concert Health

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Healthcare Insurance

Concert Health is America's leading behavioral health medical group, specializing in integrating behavioral health into primary care. By employing the Collaborative Care Model, Concert Health partners with medical groups, health systems, and health plans to expand their services and improve access to high-quality behavioral health care for patients. The company uses a patient-centered, treat-to-target approach that enhances patient outcomes and builds sustainable service lines for their partners. With operations nationwide and a proven track record of improving patient outcomes, Concert Health is dedicated to optimizing behavioral health care delivery through evidence-based practices.

201 - 500 employees

⚕️ Healthcare Insurance

💰 $42M Series B on 2022-04

📋 Description

• Establish and maintain high-level relationships with key decision-makers • Develop, implement, and lead Strategic Partner Success Plans • Lead regular QBRs to present data-driven performance insights • Own and drive performance against core KPIs/metrics • Serve as the primary point of contact for day-to-day operations • Monitor adoption metrics and proactively implement workflow best practices • Lead the implementation of partner enablement and adoption plans • Collaborate cross-functionally with Clinical, Billing, Patient Connection, and Technology teams • Monitor and analyze key performance indicators and utilization data • Identify and execute strategies for revenue growth • Proactively monitor partner health and engagement levels • Ensure partner operations adhere to all relevant legal and regulatory standards

🎯 Requirements

• BS/BA degree in healthcare administration or four years of position-related experience • MBA is a plus • Minimum of 5 years of Customer Success Management or Account Management experience in the healthcare industry • Demonstrated experience building successful partnerships and driving significant revenue • Strong foundational understanding of the healthcare delivery system in primary care • Exceptional presentation, negotiation, and written communication skills • Proven ability to utilize data and insights to measure partner performance • Experienced in utilizing customer engagement and activity-tracking tools such as Salesforce or Gainsight • Intermediate proficiency with Salesforce, Google Suite, or Microsoft Office

🏖️ Benefits

• 20% bonus potential • Excellent benefits package • 401K • Paid holidays • PTO • Sick time • Remote Work Environment • Technology and all the tools you need to succeed