Customer Experience Associate I

🕒 6 days ago

🌐 United States, Puerto Rico – Remote

🇺🇸 United States – Remote 🇵🇷 Puerto Rico – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Efficiently manage a high volume of inbound calls in a fast-paced environment. • Listen actively to understand customer needs and offer clear, accurate information. • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. • Assist cardholders with inquiries regarding transactions and account statuses. • Process transactions efficiently via web-based applications and handle research requests with precision. • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. • Maintain in-depth knowledge of company and client programs, policies, and technology. • Support team operations during peak times or absences to help maintain seamless service.

🎯 Requirements

• Must be at least 18 years old and possess a High School Diploma or equivalent. • Must have 6 months of Customer Service, Call Center or Dispatch experience. • Complete a background check, credit check, and security fingerprinting. • Reside in Puerto Rico with legal authorization to work permanently in the United States.

🏖️ Benefits

• Work From Home • Competitive Pay • Shift differential: $1.50 per hour for hours between 6PM-6AM • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm) • Incentive Plan: Opportunity to earn up to an additional $350 per month after training • Career Growth: Opportunities to advance your career in a supportive, innovative environment • Comprehensive benefit options and a great work environment that values your success