Bilingual Spanish Call Center Customer Service Representative

November 18

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Conduent

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B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

📋 Description

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests, status changes, complaints, and grievances • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

🎯 Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes. • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. • Ability to problem solve through analysis and ongoing feedback. • Achieve results through knowledge, empathy, and commitment. • Ability to work with people of diverse backgrounds. • High School diploma or GED • Internet Speed Test: Must complete an internet speed test and meet the minimum requirements. • Background and drug screening required.

🏖️ Benefits

• Equipment Provided • Paid Training • Full-time with Full Benefits • Career Growth Opportunities • PerkSpot- Employee discount program • Full Benefit Options