Team Lead, Customer Service Representative IV

Job not on LinkedIn

October 28

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $22 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Conduent

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B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

📋 Description

• Monitor an assigned team of Customer Service Representatives (CSRs) in the fast-paced CSC, being always accessible to the Manager, Supervisors and CSRs. • Drive compliance to Call Center call handling procedures with the objective of meeting contractual call metrics by monitoring CSR call handling activity through use of the Call Monitoring Systems. • Be knowledgeable in Vector policies and procedures and guide delivery of excellent and accurate customer service by CSRs. • Handle escalated calls in a timely and professional manner ensuring that all customer cases are followed through to closure. • Conduct weekly touchpoint meetings with your assigned team of CSRs to provide performance feedback and communicate benchmarks for performance. • Assist the Supervisor in assigning work tasks to CSRs, make recommendations for scheduling, and take an active role in the training of new hires. • Assist with payroll and attendance records processing as required. Be able to act as a supervisor stand in as needed. • Be open to cross-functional training to provide coverage for other departments. • Possess good writing skills and be able to communicate effectively to clearly convey status updates and report system and procedural issues.

🎯 Requirements

• Must be at least 18 years of age or older. • Must have a High School Diploma, or equivalent. • Must be able to submit to a background check and drug test. • Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri.

🏖️ Benefits

• Full Time Employment • Career Growth Opportunities • Full Benefit Options • Great Work Environment • Work Schedule: Must be flexible between client hours Mon-Friday 7am -7pm EST