Director, Global Professional Services Strategy – Operations

2 days ago

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Confluent

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Artificial Intelligence • SaaS • Cloud Computing

Confluent is a company that specializes in data streaming platforms which turn real-time data events into actionable outcomes. Their solutions enable the development of intelligent, real-time applications, empowering teams and systems to respond to data instantly. Confluent builds a new data category that impacts the real world by providing the infrastructure for real-time data streaming, which is recognized and partnered with major tech companies like Google Cloud and Microsoft. The company maintains a remote-first culture, hiring talent from over 25 countries, and values diversity and inclusivity in their workplace.

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

☁️ SaaS

💰 Secondary Market on 2021-06

📋 Description

• Define and drive the multi-year Global PS strategy, organizational design, and operating plan, ensuring maximum alignment and strategic impact across the Company, Customer Success Group (CSG), and Partner ecosystem. • Influence and design compensation and incentive programs that reinforce desired behaviors and maximize the Global Revenue Team’s organizational performance. • Own, implement, and govern the PS Operational Framework and core operating cadences for the Global Business, including Quarterly Business Reviews, forecast processes, pipeline reviews, and performance governance. • Ensure compliance by overseeing governance for Statements of Work, managing global audit support, and maintaining applicable SOX controls. • Partner with Finance to lead the global target-setting process and ensure timely, effective management of the budget, headcount, and coverage model across the PS P&L. • Establish and maintain world-class functional reporting and analysis, delivering actionable insights that inform PS strategy, design decisions, and partner engagement. • Architect and define the PS systems roadmap, architecture, and rationalization plan for all PS tools, ensuring optimal process integration and alignment with the broader cross-functional organizations (e.g., CSG, Sales). • Lead a global team of PS operations professionals, fostering a culture of high accountability, collaboration, and continuous improvement. • Act as the key operational thought partner and cultivate strong, strategic relationships with senior leaders across Finance, Sales, Product, Marketing, and People Operations to drive alignment and execution of strategic initiatives.

🎯 Requirements

• 10+ years’ relevant experience, inclusive of enterprise software sales businesses, strong functional domain experience, SaaS CS strategy & operations, and change management • Deep understanding of the professional services business; Prior leadership for a leading, world-class, high growth, global SaaS business a plus • Strong financial acumen with expertise in forecasting, backlog management, margin analysis, and revenue recognition. • Exceptional and demonstrable track record of developing business and program strategy, execution, change management, and cross functional stakeholder engagement to deliver results. • Deep expertise in systems, process optimization, and operational reporting. • The ability to build and manage high performance teams • Strong executive presence, communication (verbal, written, presentation) and facilitation skills with experience engaging and partnering at all levels internally and with key external stakeholders.

🏖️ Benefits

• Offers Equity