Connect America
501 - 1000 employees
Founded 2004
🏭 Manufacturing
🏥 Healthcare
🤖 Artificial Intelligence
💰 Private Equity Round on 2010-01
Manufacturing • Healthcare • Artificial Intelligence
Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.
Customer Service Representative
Job not on LinkedIn
🕒 Yesterday
🌶️ New Mexico, Michigan – Remote
💵 $17 - $18 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Connect America
501 - 1000 employees
Founded 2004
🏭 Manufacturing
🏥 Healthcare
🤖 Artificial Intelligence
💰 Private Equity Round on 2010-01
Manufacturing • Healthcare • Artificial Intelligence
Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.
📋 Description
• Answering customer inquiries via phone, email, and chat in a professional and timely manner • Resolving customer problems and complaints with a positive attitude • Processing customer orders and ensuring timely delivery • Maintaining accurate customer accounts and records • Collaborating with other departments to ensure customer satisfaction
🎯 Requirements
• Excellent verbal and written communication skills • Proven experience in telephone customer service • Ability to work in a fast-paced environment • Strong problem resolution skills • Positive attitude towards customer inquiries and complaints • Experience in processing orders • Experience in the Health Care Services industry (preferred) • Bilingual in English and Spanish (preferred) • Familiarity with CRM software (preferred)
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