Manager, DevOps and Systems Administration

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connectFirst Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏦 Banking

💸 Finance

Banking • Finance

connectFirst Credit Union is a Canadian credit union providing retail and business financial services, including chequing and savings accounts, credit cards, mortgages, personal and commercial loans, investment products (GICs, wealth management), and insurance. It operates branch and digital banking channels, serves personal, small business, agri-business, commercial and non-profit clients, and emphasizes community-focused programs and member rewards. The organization highlights customer service, local presence, and financial products aimed at helping members save, borrow, invest and protect their assets.

📋 Description

• Lead the delivery and support of enterprise systems, database services, and application-hosting environments. • Ensure technology services are secure, reliable, resilient, and available to meet business needs. • Oversee operational support, lifecycle management, monitoring, and disaster recovery readiness of managed environments. • Provide leadership and escalation support for critical incidents and operational risks. • Establish and monitor operational performance metrics, service level objectives, and continuous service improvement initiatives. • Advance automation capabilities that improve service reliability, operational efficiency, and deployment consistency. • Promote DevOps practices, continuous improvement, and standardized operational processes. • Enable the use of modern automation and delivery tools to reduce manual effort and improve service quality. • Support the adoption of monitoring, observability, and proactive operational management practices. • Develop strategies that improve enterprise systems, database services, and hosted application environments. • Partner with Architecture, Security, and Infrastructure teams to ensure technology services align with enterprise technology strategy. • Identify opportunities to modernize services, reduce operational risk, and improve business outcomes. • Evaluate emerging technologies and recommend improvements aligned to organizational objectives. • Lead, coach, and develop a high-performing team of technical professionals. • Ensure effective workforce planning, capacity management, and technical skill development. • Foster a culture of accountability, collaboration, innovation, and continuous learning. • Ensure effective resource planning, succession planning, and workforce development. • Ensure compliance with organizational standards, security requirements, and regulatory obligations. • Lead vulnerability remediation, operational resiliency, disaster recovery readiness, and audit support activities. • Promote best practices related to security, change management, and operational governance. • Build strong relationships with business leaders, technology teams, and service stakeholders. • Collaborate across Information Services to deliver reliable and effective technology services. • Manage vendor relationships to ensure performance, support, and value delivery. • Lead the delivery of technology initiatives supporting operational excellence and service modernization. • Balance operational commitments with project priorities to achieve organizational objectives. • Contribute to technology planning, budgeting, and resource management activities.

🎯 Requirements

• Minimum 10–15 years of progressive Information Technology experience within a complex enterprise environment. • Minimum 5 years of leadership experience managing systems administration, database administration, DevOps, automation, or related technology teams. • Demonstrated success leading operational support, service delivery, automation, and technology modernization initiatives. • Experience managing enterprise operating environments supporting critical business applications and services. • Experience overseeing vulnerability management, disaster recovery preparedness, operational resiliency, and audit compliance activities. • Experience managing strategic vendors, technology partnerships, and service providers. • Post-secondary education in Computer Science, Information Technology, Engineering, Information Systems, or a related discipline. • Equivalent combinations of education and experience may be considered. • Financial services experience is considered an asset.

🏖️ Benefits

• Competitive compensation including performance-based incentive pay and profit share • Health and wellness programs • Vacation and retirement savings programs • Training & Development Opportunities • Career Advancement Potential • Flexible work options • Opportunities to get involved and give back through an employee volunteer program