Client Success Specialist

Job not on LinkedIn

November 19

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+17 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $28 - $31 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Connection

WebsiteLinkedInAll Job Openings

B2B • Enterprise • SaaS

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

1001 - 5000 employees

Founded 1982

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Regularly monitor account health, identifying opportunities to proactively address customer needs or concerns that may impact renewal decisions • Analyze account performance and usage data to refine renewal and expansion strategies, ensuring customer satisfaction and retention • Create and maintain effective account relationships through consistent and timely execution of the renewal communication strategy to ensure strong implementations, license renewal, and expansion sales opportunities • Collaborate with Sales Territory Manager and Customer Success team to ensure effective implementation and impact of CFC products and services • Execute customer renewal and expansion strategy from first contact to close, through a systematic approach of customer outreach, nurturing, expansion, and closing the sale • Prepare renewal opportunities and quotes for current contracts during customer budgeting cycle • Develop customized renewal quotes and proposals that reflect each customer’s usage patterns and potential for growth • Communicate with customers to inform them of subscription expirations, value of subscriptions, and opportunities to expand subscription • Maintain accurate, up-to-date, and complete customer information, customer activity, and opportunity details within the CRM • Collaborate with Manager and Marketing to align outreach strategies and messaging for assigned accounts • Assist the Customer Support team during peak technical support seasons by addressing customer inquiries, troubleshooting issues, and ensuring a seamless customer experience.

🎯 Requirements

• Associates degree • 1+ years of experience in sales, customer service, implementation, or customer success • Ability to analyze and present data to support renewal decisions and effectively communicate renewal strategies to stakeholders • Strong organizational skills with the ability to manage multiple renewal timelines and prioritize based on potential impact • Demonstrates beginner to basic proficiency in the following essential sales skills: implementation planning, pipeline management, and closing • Works cooperatively with others, inside and outside CFC, to accomplish objectives and build mutually beneficial partnerships • Open to change and new information; adapts behavior or work methods to changing needs and environments • Software Applications: Experienced in MS Excel, PowerPoint, Word, and Outlook • Experience using CRM systems (Netsuite, Salesforce or similar) • Ability to travel 1–4 times per year for team meetings and occasionally industry conferences or customer meetings.

🏖️ Benefits

• We cover 100% of your premiums for medical, dental and vision coverage and 50% for your dependent’s medical and dental premiums • Retirement plan + company match up to 3% • A flexible work subsidy: $100 per month that you can use on things like phone and internet costs, office supplies, or even commuting costs • 16 paid holidays (including winter break and 1 floating holiday), 3 weeks' vacation in your first year, and separate sick leave accrual • Other great benefits include: monthly contribution to childcare and/or dependent expenses, FSA account, parental leave, sabbatical leave, employee assistance program, annual wellness reimbursement, growth and development opportunities, disability and life insurance.