NOC Engineer

9 hours ago

Apply Now

Receive Emails with Similar Jobs

Connection

WebsiteLinkedInAll Job Openings

B2B • Enterprise • SaaS

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

1001 - 5000 employees

Founded 1982

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• The Senior NOC Engineer works with limited direct supervision and guidance of the NOC shift manager. • This position requires the ability to be a key stakeholder in incident response, troubleshooting, network planning and procedures development. • The Senior NOC Engineer is responsible for system network and design expertise, conducting high-level systems analysis, planning, and coordinating installations and deployments. • Responsibilities also include ensuring backup and recovery systems are operational, and identifying problem areas including but not limited to network, infrastructure, and servers. • The Senior NOC Engineer identifies ways to enhance and improve existing systems, determine cost benefits, and recommend solutions. • As a senior team member, the Senior NOC Engineer mentors lower skilled NOC Agents.

🎯 Requirements

• Excellent verbal and written communication skills. • Advanced Microsoft Office skills, including creating presentations, documents with complex formatting, and advanced Excel spreadsheets including macros. • Advanced computer knowledge and strong data-entry accuracy. • Strong knowledge of network troubleshooting including IP/TCP connectivity issues, VPN technologies, and remote-user support. • Strong understanding of Azure cloud infrastructure, Azure networking, Azure VMs, Azure Backup, Azure Monitor, and Azure security fundamentals. • Expert-level knowledge of antivirus, backups, and VMware/Hyper-V virtualization, including vSphere, vCenter, vSAN concepts, and migrations. • Ability to troubleshoot and resolve email issues, specifically MS Outlook and cloud-based Exchange/Office 365. • Support commonly used software, hardware, web applications, and back-office equipment including printers and network appliances. • Familiarity with ITIL/SLA principles. • Expert knowledge of multiple ticketing systems, including ServiceNow, AutoTask, and Zoho. • Expert knowledge of networking principles (IP addressing, subnets, routing, switching). • Expert-level knowledge of OS troubleshooting in Windows environments. • Advanced knowledge of desktop and server operating systems, including Linux. • Expert knowledge of major firewall platforms such as FortiGate, SonicWall, Sophos, and Meraki. • Strong experience with monitoring tools including ManageEngine, Nagios, and SolarWinds. • Experience with cloud-integrated architectures, hybrid-cloud operations, VMware Cloud on AWS, Azure VMware Solution (AVS), and cloud disaster recovery platforms is highly preferred.

🏖️ Benefits

• 3 weeks paid PTO • Tuition reimbursement • 401k • Excellent benefits