Senior Network Infrastructure Technician – Cruise Ship Operations

🕒 June 13

🌽 Illinois – Remote

🌽 Illinois – Remote

⏳ Contract/Temporary

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues. • Install, configure, maintain, and troubleshoot Cisco network environments, including switches, routers, firewalls, and wireless infrastructure. • Support and administer Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and related services. • Manage and troubleshoot virtualization platforms including Hyper-V and VMware. • Perform network diagnostics, root cause analysis, and resolution of performance, connectivity, and infrastructure issues. • Support data center operations, including rack and stack activities, cabling, hardware replacement, and infrastructure upgrades. • Coordinate and execute planned maintenance activities while minimizing operational impact. • Document technical issues, resolutions, system configurations, and operational procedures. • Serve as the primary technical resource onsite and provide guidance to remote support teams as needed. • Maintain adherence to client operational procedures, security standards, and compliance requirements. • Represent the company professionally when interacting with client stakeholders, vessel personnel, and third-party vendors.

🎯 Requirements

• Senior Level 3 Network Technician with extensive travel commitment • U.S. Citizen required • Valid Passport required • Ability to live and work onboard active cruise ships • Willingness to remain onboard for assignments lasting up to 4–5 months • Ability to travel internationally and meet all cruise line onboarding requirements • Strong Cisco networking expertise • Virtualization experience • Advanced troubleshooting capabilities • Ability to work independently with minimal supervision in remote and dynamic environments

🏖️ Benefits

• medical insurance • 401k plans • free therapy visits • mental health coaching and tools • meditation resources • generous paid time off including vacation and sick time, Wellness and Volunteer Time Off days