Senior Site Reliability Engineer I, Data Protection Products

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October 14

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ConnectWise

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SaaS • Cybersecurity • Enterprise

ConnectWise is a leading provider of software and services for managed service providers (MSPs), offering solutions designed to automate and streamline operations in IT management, cybersecurity, and business management. Their Asio platform is purpose-built for MSPs, delivering tools for unified monitoring and management, cybersecurity, data protection, and business management. ConnectWise provides services like professional services automation, remote monitoring and management (RMM), quote and proposal automation, IT documentation, and financial management among others. Through partnerships and integrations with top-rated vendors, ConnectWise enhances its offering for IT service management. The company also hosts industry events and provides community support to foster growth and innovation in the MSP sector.

501 - 1000 employees

Founded 1982

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $585k Seed Round on 2019-06

📋 Description

• Provides support to the Engineering teams, with a high attention to detail • Researches, analyzes, and documents findings • May influence others within the Development Engineering team through the explanation of facts, policies, and practices • Designs, implements, and maintains highly available and scalable infrastructure solutions for our applications and services • Develops and optimizes automation scripts and tools to enhance system reliability, deployment processes, and operational efficiency • Monitors and analyzes system performance metrics, identifying areas for improvement and implementing proactive measures to prevent issues and ensure high availability • Collaborates with development teams to define and implement best practices for application deployment, configuration management, and release management • Troubleshoots, resolves, and documents RCAs related to system performance, network connectivity, application stability, and other encountered issues • Performs capacity planning and scalability assessments to ensure our systems can handle increasing demands and future growth • Implements and maintains monitoring, alerting, and logging systems to provide real-time visibility into system health and performance • Participates in incident response, root cause analysis, and post-incident reviews to identify and address system vulnerabilities and improve overall system resilience • Stays up to date with industry trends and best practices related to site reliability engineering and contributes to continuous improvement initiatives • Designs, implements, and optimizes infrastructure and deployment processes to achieve cost optimization and decreases the COGS (Cost of Goods Sold) while ensuring high availability and performance • Monitors and analyzes cost metrics, providing recommendations and implementing cost-saving initiatives to achieve optimal resource allocation and budget utilization

🎯 Requirements

• Bachelor’s degree in related field or equivalent business experience • 2+ years of relevant experience • Experience in designing, building, and managing highly available and scalable infrastructure in a cloud environment • Experience with configuration management and infrastructure-as-code tools

🏖️ Benefits

• Onsite/Hybrid/Remote depending on location • 10-20% travel may be required