Engagement Manager

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October 23

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Clutch

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Consulting • SaaS • Enterprise

Clutch is a results-driven consulting firm that redefines traditional consulting methods through a human-centered approach. By focusing on data-driven solutions, Clutch addresses gaps in business processes for companies of all sizes, including government entities, small businesses, and financial institutions. It specializes in marketing, communications, and event management, and utilizes proprietary tools and resources to drive transformational outcomes. Notably, Clutch applies a Human Transformation Approach to re-integrate human elements often overlooked by technology-led solutions. It offers AI-driven insights to predict and quantify human emotions, enhancing understanding and support for entrepreneurs and the startup marketplace.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• Drive the Onboarding efforts of new and existing customers by understanding business objectives and partnering with the project team to prescribe best practice recommendations in order to achieve those goals. • Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality. • Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams. • Proactively identify implementation risks and mitigate them effectively and efficiently. • Quickly establish/nurture rapport and a positive relationship with customer stakeholders. • Execute implementation projects while partnering closely with our clients’ Executive-level project sponsors. • Deliver on these engagements which includes driving milestone meetings (onsite and virtual), customizing and developing new project artifacts and ensuring high levels of impact and client satisfaction with the services rendered. • Track detailed scope of engagement and when applicable work with the customer to estimate scope change/additions and execute change order(s). • Develop and maintain a deep understanding of Credit Unions to be a trusted thought leader and advisor with your customers. • Coach and mentor project team members to facilitate improved teamwork both internally and with the client. • Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature the capabilities of the team. • Help us design methodologies, templates, and collateral to deliver new Clutch products effectively.

🎯 Requirements

• Proven experience as an Engagement Manager (or similar role) managing enterprise software implementations and customer relationships. • Strong communication and presentation skills; confident engaging with technical and executive stakeholders. • Ability to translate complex business or technical problems into clear, actionable solutions. • Experience leading cross-functional initiatives and delivering measurable results for multiple customers simultaneously. • Skilled at bringing structure to ambiguity, designing scalable processes, and thriving in a fast-paced environment. • Passion for product mastery, customer success, and contributing to a high-growth company.

🏖️ Benefits

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. • Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays for relaxation and rejuvenation. • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.