Customer Service Representative

🕒 4 days ago

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Consensus Cloud Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt - Consensus Cloud Solutions on 2025-07

Healthcare • SaaS • Artificial Intelligence

Consensus Cloud Solutions is a public company (NASDAQ: CCSI) that started as a digital cloud faxing organization over 20 years ago and spun off from J2 Global (Ziff Davis) in October 2021. It is described as the global leader of digital cloud fax technology and provides solutions that transform unstructured digital documents into secure, advanced healthcare standard HL7/FHIR structured data. The company leverages Natural Language Processing and AI to create analytics-ready data for clinicians, enabling secure handling of healthcare documents and integration with healthcare data standards. It focuses on the healthcare industry, emphasizing secure cloud fax and document-to-data transformation.

📋 Description

• Responsible for customer technical support, calls, and emails efficiently, accurately and in a professional manner using excellent customer service skills. • Responsible for contacting customers in regards to service issues specifically with a view to retaining customers or checking for potential fraud. • Responding to chats and emails as required. • Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers’ technical problems and seeing these through to completion. • Maintain client work schedule and service level requirements. • Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future. • Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor. • Report accurately on calls inbound and outbound, record calls and call details on company systems. • Fulfill special project requests, and support porting or HP as required. • Ability to work flexible work hours. • Follow up on customer escalations.

🎯 Requirements

• 2+ years experience in a customer technical support inbound call center environment. • 2+ Years experience resolving basic user related technical problems with directions given over the telephone or via email. • Excellent communication skills. • Superior problem solving skills. • Proficiency in Salesforce. • Ability to work both independently and as part of a team is a must. • Cross functional skills in supporting customers via chat and email. • Experience supporting added areas of support functions, examples could include special projects, porting, HP support etc.

🏖️ Benefits

• ESPP • Accrued vacation • Sick time • Holidays