Technical Integration Specialist – AMER

🔥 2 hours ago

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Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process. • API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries. • Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams. • Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results. • Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations. • Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

🎯 Requirements

• Proven experience in customer support or technical support roles. • Knowledge of REST-based web services, APIs, and integration best practices. • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. • Detail-oriented mentality with a commitment to delivering exceptional customer support. • Strong problem-solving skills and a proactive approach to issue resolution. • Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time).

🏖️ Benefits

• 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact. • 🎉 Regular team offsite events to connect and collaborate. • 🌎 Fully remote team - choose where you live. • 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year. • 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office. • 💻 Apple laptops provided for new employees. • 🧑‍🎓 Training and development budget for every employee, refreshed each year. • 👪 Maternity & Paternity leave for qualified employees.