Customer Success Manager

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November 14

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Construtora Triunfo

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Construction • Infrastructure • Engineering

Construtora Triunfo is a construction company specializing in the development of infrastructure projects, including roads, bridges, and buildings. With a focus on innovation and sustainability, Construtora Triunfo aims to deliver high-quality construction solutions that meet the needs of its clients and contribute to community development.

1001 - 5000 employees

📋 Description

• Act as the trusted advisor and primary contact for a portfolio of 30+ customers. • Build deep relationships with compliance, risk, security, and audit leaders. • Partner with the Onboarding team to ensure successful customer transition and long-term adoption. • Develop a strong understanding of each customer’s goals, workflows, and product setup to deliver measurable value. • Monitor customer health, usage, and sentiment to identify risks early and proactively improve satisfaction and retention. • Conduct executive business reviews (EBRs/QBRs) that highlight ROI, adoption trends, and future alignment. • Collaborate cross-functionally with Product, Support, and Sales to advocate for customer needs and resolve challenges quickly. • Drive renewals through trusted relationships, transparent communication, and demonstrated customer outcomes. • Maintain detailed documentation, account plans, and customer insights within internal systems (CRM + CS platform). • Contribute to evolving Customer Success playbooks, metrics, and retention strategies.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Client Services in a SaaS or technical product environment. • Proven ability to manage 30+ customer relationships simultaneously, with strong retention results. • Demonstrated technical aptitude—comfortable navigating data-driven platforms, integrations, and workflow logic. • Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and the ability to translate compliance concepts into actionable customer outcomes. • Excellent communication and presentation skills; can influence both technical users and executive stakeholders. • Analytical and problem-solving mindset; able to turn data into insight and action. • Strong cross-functional collaboration skills (Product, Onboarding, Support, Sales). • Bachelor’s degree required; CISA, CRISC, or CISSP certifications a plus.

🏖️ Benefits

• We are committed to the health and safety of our people. Our people are mostly working remotely, collaborating online, and connecting over video, as they continue to deliver high-quality technology solutions • Competitive salary and equity (we want everyone to be a stakeholder) • Full benefits (medical, dental, vision, wellness offerings, etc.) • Unlimited PTO, paid sick days, 11 holidays • Collaborating with smart coworkers who put customers first