Adherence Support Specialist

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October 22

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Federal Trade Commission

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Government • Compliance • Security

Federal Trade Commission is an American government agency that focuses on protecting consumers and ensuring a strong competitive market. The FTC aims to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers avoid such practices. The commission is involved in consumer protection such as identity theft prevention, online security, and combating various types of scams. Additionally, the FTC provides resources and alerts for consumers on topics such as credit, loans, and unwanted communications.

1001 - 5000 employees

Founded 1914

🏛️ Government

📋 Compliance

🔐 Security

📋 Description

• provide extensive support in program eligibility, patient panel management, medication access, triage, resolution, adherence, and clinical support • focus on patient adherence outreach, therapy compliance management, and medication refill oversight • serve as the main point of contact for patients regarding their medication refill or order requirements • coordinate effectively with care teams or providers • ensure clear communication with patients about their treatment plans • reconnect patients with care teams for ongoing clinical inquiries or side effect management • prioritize patient retention and manage attrition while upholding patient privacy and HIPAA compliance • direct patients to the appropriate care team for copay assistance or access needs • manage patient panels across different client sites

🎯 Requirements

• High School diploma or G.E.D. required, higher level education preferred • Must be Registered as a Pharmacy Technician with the Board of Pharmacy in the state where Clearway Health operates prior to the start date or per state requirements where registration is only valid upon employment • Active National Certification verified by PTCB or ExCPT preferred • 1+ years of direct pharmacy experience is required • Excellent English communication skills, both verbal and written • Strong interpersonal skills for delivering exceptional patient service • Organizational proficiency, capable of multitasking and effective prioritization • Proficient in Microsoft Office and adaptable to relevant applications • Agile in managing multiple patient panels and adjusting to various client site requirements.

🏖️ Benefits

• wide range of benefits, perks and wellness programs • continuous learning opportunities