Technical Account Manager

Job not on LinkedIn

August 13

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $108k - $122.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Content Conspiracy

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B2B • Media • Marketing

Content Conspiracy is a creative copywriting and design agency. The company specializes in producing a wide range of content and design services that help brands stand out and make their voices heard. Their offerings include copywriting and editing for various purposes such as annual reports, brand stories, and web copy, along with creative content and design services like logo and identity design, infographics, and web design. Content Conspiracy also provides training and learning design services through customized workshops and business communication training. The company, agile and remote, operates in Bengaluru, Mumbai, and Boston, catering to a wide variety of clients worldwide.

2 - 10 employees

🤝 B2B

📱 Media

📋 Description

• About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something that we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it. • Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. • While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. • We’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. • As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with Ping solutions. As part of the company’s Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client’s journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers. • You will: • Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs • Facilitate visibility into company’s product roadmap to help educate and engage customers • Assist with over-the-shoulder configuration help on features and flows • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer • Provide customers with ad-hoc training to help build the skills in the ‘most needed’ areas • Engage in the escalation and priority of support tickets created by clients in the program as needed • Provide product demonstrations of Ping technologies • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved • Provide feedback to Product Management for future products or enhancements based on trends and requirements • Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty • You have: • Understanding of Java and knowledge of web technologies • Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role • Strong verbal and written communication skills • Strong organizational skills • Experience with SFDC or equivalent CRM systems • Ability to manage proactive and reactive tasks effectively • Proven track record in managing relationships with large enterprise clients • Experience with Identity Management, Access Management or Federation • You have an advantage if:: • Experience with Ping Identity solutions and APIs • Experience with Windows and Linux operating systems • General networking knowledge of protocols like HTTP/S, TCP/IP • General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus • Bachelor’s Degree in Computer Science or equivalent experience • Salary Range USA: $108,000 to $122,295 • In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

🎯 Requirements

• Understanding of Java and knowledge of web technologies • Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role • Strong verbal and written communication skills • Strong organizational skills • Experience with SFDC or equivalent CRM systems • Ability to manage proactive and reactive tasks effectively • Proven track record in managing relationships with large enterprise clients • Experience with Identity Management, Access Management or Federation • Experience with Ping Identity solutions and APIs • Experience with Windows and Linux operating systems • General networking knowledge of protocols like HTTP/S, TCP/IP • General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus • Bachelor’s Degree in Computer Science or equivalent experience

🏖️ Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)