Associate IT Consultant – Service Desk, German Speaking

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4 days ago

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Continental

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Automotive • Technology • Sustainability

Continental is a technology company that develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the company is focused on innovation in areas like autonomous mobility, connectivity, electric mobility, and safety technologies. Continental is a leader in developing smart and sustainable tire technologies and offers a wide range of industrial solutions. The company is committed to sustainability, emphasizing carbon neutrality, emission-free mobility, and a circular economy. With a global presence, Continental also offers extensive career opportunities across various fields, including software engineering, IT, and sales, contributing to the future of mobility solutions.

10,000+ employees

Founded 1871

📋 Description

• Incident Management - triage, troubleshoot, resolve and when necessary escalate IT-related issues that are reported by end-users from supported ContiTech locations either via phone, email, chat, online ticket • Request Management - monitor progress of escalated requests to other IT Support Groups and proactively chase assignees of the request to drive timely fulfillment of the request • Access Provisioning - review, fulfill and when necessary escalate IT-access related requests submitted by end-users from supported ContiTech locations (e.g. new hire access request, additional access request for existing end-users) • Access Termination - review, terminate and when necessary escalate IT-access related requests submitted by end-users from supported ContiTech locations (e.g. end-user resignation or termination, access freeze for identified end-users) • Actively monitor and chase high severity incidents and urgent requests to ensure they are worked on continuously until resolution; provide regular updates to parties that need to be notified until high severity issue is resolved. • Knowledge Management - report discrepancies (e.g. missing, outdated, inaccurate) with knowledgebase articles used by Service Desk Associates troubleshooting, processes and procedures • Knowledge Management - assist in creating new and updating existing knowledgebase articles for Service Desk troubleshooting, processes and procedures. • Participate on IT projects where TE WW Service Desk MNL involvement is required • Work on ad-hoc tasks that are of relevance to TE WW Service Desk MNL or Global IT Organization, as assigned by IT Team Lead Service Desk MNL or Head of Service Desk MNL.

🎯 Requirements

• Bachelor's degree holder, preferably in IT or Computer-related courses. • Fresh college graduates are welcome to apply. • Considerations may given to non-IT Degree holders, those who attended college up to 4th or 5th year but did not graduate provided they have at least 2-3 year work experience in the field of IT, preferably in Service Desk. • ITIL Foundations (V3 or latest version) or other IT certifications (e.g. MCSP) is desired but not required. • 3 years related work experience, may come from Service Desk team from other organization (ITO or shared services), onsite IT support background (local or overseas), or junior application or infrastructure support personnel. • Comfortable working with diverse group of individuals who maybe of different nationality, come from varying educational, religious, political background or gender orientation.

🏖️ Benefits

• Candidate must be amenable to working night shift, mid shift, and morning shift