Customer Success Manager

Job not on LinkedIn

November 26

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $150k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

Converge Insurance

WebsiteLinkedInAll Job Openings

Insurance • Cybersecurity • Fintech

Converge Insurance is a forward-thinking provider of cyber insurance solutions that leverages advanced technology and unparalleled underwriting expertise to enhance cyber resilience for businesses. Specializing in comprehensive coverage for diverse cyber threats, Converge employs sophisticated AI tools and a proprietary data ecosystem to optimize risk assessment and policy customization. The company is dedicated to simplifying the insurance process and delivering high-caliber claims support, ensuring robust protection against the growing landscape of cyber risks.

11 - 50 employees

Founded 2022

🔒 Cybersecurity

💳 Fintech

📋 Description

• Own strategic capacity partner relationship to ensure successful onboarding, engagement, platform adoption, and operational execution • Act as the primary point of contact between Converge and carrier stakeholders including underwriting, actuarial, claims, engineering, and distribution teams, ensuring seamless communication, coordination, and issue resolution • Play a critical role in supporting partner integration, training, and expansion initiatives • Drive platform growth across current and future carrier relationships as Converge scales globally • Serve as the primary relationship manager for our current and future carrier partners, act as a trusted advisor and strategic liaison • Understand partner needs, challenges, and integration requirements, ensuring alignment across product, underwriting, engineering, and operations • Ensure partner satisfaction and promote long-term engagement and expansion opportunities • Coordinate onboarding of carrier teams across underwriting, actuarial, distribution, and operational functions • Lead training on Converge platform capabilities and workflow processes • Create and maintain enablement materials, training documentation, and partner resources • Partner with underwriting, engineering, actuarial, distribution, support, and compliance to address needs, prioritize issues, and support feature development • Coordinate platform releases, enhancements, capacity planning discussions, and support escalations • Facilitate communication and integration activity with external broker partners where relevant • Manage meeting schedules, workstream alignment, and milestone tracking for carrier onboarding and expansion • Support data, reporting, and analytics needs for carrier performance, program metrics, and capacity planning • Assist in discussions and readiness for new product launches and international expansion • Identify opportunities to enhance engagement and expand partnerships domestically and globally • Provide feedback to product and engineering teams on platform improvements and market needs • Support long-term capacity relationship strategy and operational readiness.

🎯 Requirements

• 5+ years experience in insurance (preferably cyber, specialty, or commercial P&C) • Experience working with underwriting, distribution, broker relations, or carrier program operations • Demonstrated success in relationship-driven, customer-facing roles • Excellent communication, stakeholder management, problem-solving, and organizational skills • Ability to operate in a highly dynamic, fast-moving environment with competing priorities • Strong business judgment, professionalism, and executive-level presence. • Preferred: Experience in customer success, program management, or carrier relationship management • Preferred: Exposure to InsurTech, digital underwriting, technology platforms, or automation workflows • Preferred: Background in cyber underwriting or digital production underwriting • Preferred: Ability to interface across technical and non-technical audiences.

🏖️ Benefits

• Comprehensive health benefits (medical, dental, vision) • 401(k) plan with employer contribution • Flexible paid time off (PTO)