Success Manager

November 1

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

+44 more states

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $50k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Convergent Dental

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Hardware • B2B • Science

Convergent Dental is a privately owned dental equipment and technology company that develops and manufactures the Solea® All-Tissue Laser — a 9. 3-micron CO2 laser cleared by the FDA for hard- and soft-tissue dental procedures. Its flagship system enables anesthesia-free, blood-free, and suture-free dentistry to improve patient experience, practice efficiency, clinical outcomes, and procedural capabilities. Convergent Dental also offers applications (e. g. , Perioguide), training and education, clinical support, and marketing resources to dental practices and clinicians.

51 - 200 employees

🔧 Hardware

🤝 B2B

🔬 Science

📋 Description

• Revenue Growth: Achieve or exceed assigned quarterly revenue targets through selling annual support and maintenance renewal agreements within the assigned territory. • Customer Onboarding & Implementation: Coordinate and lead onboarding meetings with new customers. Manage delivery and installation timelines to ensure successful implementation. Organize training logistics and oversee order fulfillment to support successful adoption. • Ongoing Customer & Sales Support: Monitor and manage at-risk accounts to maintain customer satisfaction. Handle service escalations and ensure timely resolution of issues. Support onboarding for new Solea applications and provide continued enablement for customers and internal sales partners. Identify and pursue opportunities for additional education, training, or adoption of new clinical applications. • Operational Excellence & Communication: Maintain accurate and detailed records of all customer interactions and activities within Salesforce our CRM system. Communicate customer updates, progress, and feedback effectively across internal teams. Collaborate closely with Sales, Clinical, and Operations teams to deliver an exceptional customer experience.

🎯 Requirements

• Work experience in at least 2 of the following categories: account management, sales, hospitality, customer success, product training. • Dental experience a plus, familiarity with the clinical and business workflow in a dental practice • Excellent written and verbal communication skills – able to give formalized presentations virtually. • Strong computer skills in Excel, PowerPoint, Salesforce, and all Microsoft Outlook Applications • Function well in a fast-paced, agile organization • Able to work diligently in a remote setting – performing and recording required tasks. • Adhere to the company’s core values and vision.

🏖️ Benefits

• Medical Insurance (Harvard Pilgrim Health Care - HMO/PPO Plans) w/ HRA • Dental (Guardian) & Vision (EyeMed) • Voluntary Short-Term Disability • Long-Term Disability • Flexible Spending Accounts • 401(k) Plan • Paid Time Off