Implementation Manager

🕒 April 29

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Convosphere

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🏥 Healthcare

🍽️ Food & Beverage

Marketing • Healthcare • Food & Beverage

Convosphere is a global social intelligence agency that specializes in social listening and data analysis across 100+ languages. With a presence in multiple countries, the company provides deep consumer insights that connect global clients to local audiences. Through a unique approach that emphasizes cultural and linguistic nuances, Convosphere delivers actionable insights, particularly for sectors like Pharma & Life Sciences, FMCG, Consumer Electronics, and Entertainment. Their methodology allows for new discoveries while understanding consumer preferences and stakeholder concerns.

📋 Description

• Act as the primary point of contact for new implementation clients • Lead requirements review meetings to confirm client needs, objectives, and scope • Translate business requirements into clear delivery briefs for implementation specialists • Own the end-to-end implementation plan, timelines, and milestones • Coordinate and oversee one or more Implementation Specialists • Manage risks, scope control, and client expectations • Ensure implementations are delivered on time and to agreed standards • Review and sign off on query builds, channel setups, dashboards, and reports • Ensure consistency and best practice across all client implementations • Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions • Ensure clients are confident and ready for handover post-implementation.

🎯 Requirements

• Fluent, professional-level English (written and spoken) • Proven experience configuring and working in Hootsuite • Strong experience delivering Hootsuite implementations in a client-facing role • Proven project management experience • Excellent stakeholder management and communication skills • Ability to manage multiple implementations and delivery resources concurrently • Comfortable overseeing technical delivery without necessarily doing all configuration yourself • Hootsuite certification(s) • Experience managing delivery teams or freelancers • Familiarity with implementation frameworks, SLAs, and onboarding playbooks

🏖️ Benefits

• Remuneration includes a competitive salary (dependent on experience) as well as share options and performance-related bonus. • We are open to the discussion of flexible or agile working arrangements including remote working and reduced or compressed hours.