Customer Value Director

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4 days ago

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Coupa Software

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SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

📋 Description

• Customer Value Directors represent the primary point of contact for customers for ensuring value realization and overall program success. As such, they provide three critical functions: • Work with / coach customer teams to drive customer success strategies and to achieve customer success goals. • Provide communication to customers regarding Coupa, new product capabilities and other critical information. • Provide a consistent point of contact for customers into other needed Coupa functions and resources. • Specific goals center on the following: • Customer value realization • Customer advocacy • Support Account Executives with customer renewals and growth of annual contract value. • Customer product adoption and utilization • Customer solution expansion • Key activities include: • Lead customer value metrics workshops • Develop customer value roadmaps • Conduct scheduled customer check-ins • Drive periodic value reviews • Prepare for Renewals with Account Executives • Monitor customer performance • Manage customer relationships • Establish role as trusted advisor • “QB” Coupa internal resources as needed • Share best practices ideas, product information, and relevant Coupa news • Support/drive customer marketing campaigns

🎯 Requirements

• Strong P2P or S2C domain expertise • Strong background in customer / client success or sales management • Entrepreneurial Attitude • Experience with demonstrated success in the following: • Managing client expectations • Developing and maintaining executive relationships and associated influencing strategies • Program management including managing disparate, cross-functional, cross-enterprise project teams • Ability to have value-based conversation with business executives • Strong organizational skills • Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams. • Background in software and SaaS solutions.

🏖️ Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.