Coursedog
Coursedog is the Integrated Academic Operations Platform. Empowering academic administrators to support on-time completions and operational excellence with integrated academic and event scheduling, course demand projections, curriculum management, and online catalog solutions through a single, bi-directional integration with your SIS.
51 - 200 employees
Customer Success Manager
October 30
🇺🇸 United States – Remote
💵 $110k - $130k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🦅 H1B Visa Sponsor
Coursedog
Coursedog is the Integrated Academic Operations Platform. Empowering academic administrators to support on-time completions and operational excellence with integrated academic and event scheduling, course demand projections, curriculum management, and online catalog solutions through a single, bi-directional integration with your SIS.
51 - 200 employees
📋 Description
• Manage and lead a team of Customer Success Managers • Work collaboratively with Account Management for revenue growth • Own customer health and success plans • Analyze product usage data • Support customer training and relationship building
🎯 Requirements
• Bachelors Degree with 2-3+ years of Customer Success experience • Proactive communication skills, both sync and async • Experience managing relationships across multiple stakeholders • Critical thinking and problem solving skills • Extremely organized with project execution
🏖️ Benefits
• Healthcare, Dental & Vision • 401(k) plan with 4% employer match • Unlimited Paid Time Off policy • Access to wellness perks (Spring Health, XP Health, etc.) • Paid Parental Leave (12 weeks for primary caregivers, 6 weeks for secondary)
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