Senior Full Stack Engineer (Support & Observability Focus) - Night Shift

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August 8

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CoverGo | Insurtech

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SaaS • Insurance

CoverGo is a leading insurtech company that specializes in providing next-generation digital solutions for health, life, and property & casualty (P&C) insurance sectors. It offers a comprehensive, AI-powered, no-code platform that allows insurers to build and distribute insurance products quickly, manage policies and claims efficiently, and overcome the limitations of legacy systems. CoverGo serves a global clientele, including insurers, managing general agents (MGAs), and insurtechs, empowering them to achieve digital transformation and enhance customer experiences. With a strong focus on flexibility and scalability, CoverGo enables the deployment of its platform in various configurations, such as standalone, integrated with existing systems, or as a greenfield solution, ensuring insurers stay competitive in the fast-evolving market.

51 - 200 employees

☁️ SaaS

💰 $15M Series A on 2022-05

📋 Description

• Working for the Insurtech Market Leader. • 100% Remote • Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP). • We are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team. • You’ll be part of the frontline technical team—working directly with customers, troubleshooting and resolving platform issues, and collaborating with engineering teams to improve our systems, tools, and processes. • Our Support Team acts as the first line of technical assistance for our customers and internal stakeholders. • The team works closely with product and project engineering teams to deliver the best possible experience to our customers at scale. • Triage and troubleshoot support issues, when required escalate to project or product engineering teams. • Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems. • Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution. • Provide support coverage during the fixed night shift (6:00 PM - 3:00 AM Vietnam Time).

🎯 Requirements

• At least 5 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies. • Strong hands-on experience in software development with modern technologies such as .NET, and React or Vue.js. • Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems. • Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures. • Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution. • Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams. • Fluent in English; additional language skills are a plus. • A customer-first mindset—empathetic, responsive, and solutions-driven. • A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. • Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize. • Willing and available to work night shifts, including when holidays fall on scheduled workdays.

🏖️ Benefits

• 15 Days Annual Leave • 13th-month Pay • Annual Performance Bonus • Stock Options after 6 months • Health Insurance • Remote Work Allowance • Company activities and events • Learning and development plan